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Paolo29163607d0wn
Participant
March 30, 2023
Answered

pago no authorizado

acabo de ver 2 pagos de adobe en mi cuenta pero no tengo ningun plan activo!!! urgente

      kanikas28368183
      kanikas28368183Correct answer
      Community Manager
      October 9, 2026

      Hi powerful_enthusiasmadf4,


      Hi, we understand that you're looking for a refund, and we're sorry for the inconvenience.

      At the moment, we're unable to check your account details due to a technical issue. In the meantime, please follow the cancellation steps provided in the link.

      You can also review our refund policy here for more information: Cancellation details for common Adobe plans | Adobe Account

      We appreciate your patience and hope this helps. If you have any questions after reviewing the information, please feel free to let us know.


      Thanks
      ^KS

      View reply

      4 replies

      powerful_enthusiasmadf4
      Participant
      October 9, 2026

      Solicito un reembolso ya que me han estado debitando de mi cuenta 2 veces al mes, yo no tengo ninguna suscripción activa y me sigue cobrando y cobrando

      Al mes me cobran Q300.00 exijo un reembolso

      Translate
      kanikas28368183
      Community Manager
      kanikas28368183Community ManagerCorrect answer
      Community Manager
      October 9, 2026

      Hi powerful_enthusiasmadf4,


      Hi, we understand that you're looking for a refund, and we're sorry for the inconvenience.

      At the moment, we're unable to check your account details due to a technical issue. In the meantime, please follow the cancellation steps provided in the link.

      You can also review our refund policy here for more information: Cancellation details for common Adobe plans | Adobe Account

      We appreciate your patience and hope this helps. If you have any questions after reviewing the information, please feel free to let us know.


      Thanks
      ^KS

      Translate
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 31, 2023

      @Paolo29163607d0wn 

       

      did you start an adobe trial?

       

      if not, and you have no understanding of how you could have been charged by adobe, contact your cc company to report suspected fraud.

      Translate
      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      March 30, 2023

      This space is provided by Adobe, but this is not Adobe support
      Sorry, nobody here can help with an account or payment problem
      This is a public forum, you need the link to Adobe support, not other users
      Help Center https://helpx.adobe.com/support.html is a good place to start
      Be sure to remain signed in with your Adobe ID before accessing the link below
      Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
      .
      You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
      You MUST also allow 'cookies' in your web browser for the link to work
      .
      This link will go directly to the chat option
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person
      -Meaning type in the word Agent without the quote " " marks
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      or
      Telephone https://helpx.adobe.com/contact/phone.html
      or
      Twitter tweet @AdobeCare
      .
      Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

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