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Erick33075272zftq
Participant
October 21, 2023
Answered

Pagos Plan

  • October 21, 2023
  • 3 replies
  • 347 views

Hola, esta semana realice una compra trial de 30 dias de la adobe suite la cual me desconto automaticamnte  26.000 mil pesos y se supone que es trial, hoy me acaban de cobrar un trial de 16.990 mil pesos, se supone que modifque todo para que quedara en uno pero tengo 2 cobros  que no corresponden!

 

Saludos

    This topic has been closed for replies.
    Correct answer kglad

    the usual trial is 7 days and then rolls automatically into a paid subscription unless explicitly canceled.

     

    you should contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

     

    ===============================================

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">

     

    3 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    October 21, 2023
    quote

    Hi, this week I made a 30 day trial purchase of the adobe suite.


    By @Erick33075272zftq

    There is no 30-day trial of Creative Cloud. There is a 30-day trial subscription of Adobe stock. If the trials are not cancelled before the end of the trial, they convert into a paid subscription. You can self cancel without a fee during the first 14 days of your subscription. In such a case, you will be refunded automatically. https://account.adobe.com/plans, click “manage plan” and cancel.

    ABAMBO | Hard- and Software Engineer | Photographer
    E
    Erick33075272zftqAuthor
    Participant
    October 21, 2023

    Tambien revise mis facturaciones en la pagina y sale que mi plan es de 

    24,276 mil pesos lo cual idica que me cobraron mas dinero de lo que corresponde!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 21, 2023

    again, contact adobe support.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    October 21, 2023

    the usual trial is 7 days and then rolls automatically into a paid subscription unless explicitly canceled.

     

    you should contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

     

    ===============================================

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">

     

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