Paguei 2x e mesmo assim nao consegui cancelar sempre fala que deu erro

Quero cancelar e quero meu reembolso pageui 2 x

[Moved to Account, Payment, & Plan by a moderator］

kgladCorrect answer

Community Expert

@magnificent_sharpnessf492

if you subscribed via a mobile app store, contact that store.

if you subscribed via adobe.com, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Correct answer

Community Expert

@magnificent_sharpnessf492

if you subscribed via a mobile app store, contact that store.

if you subscribed via adobe.com, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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