Paid account cannot load plans; Firefly unusable; p13n.adobe.io blocked; support chat unavailable

Question

I am a paid US Adobe customer currently in Vietnam. Firefly loads my account and credits, but no features populate.

The endpoint https://p13n.adobe.io/ fails with ERR_NETWORK_ACCESS_DENIED. DNS resolves, but TCP 443 fails. This happens on Chrome, Edge, phone, and with US/Singapore VPN.

My Adobe account page also says “Unable to load plans,” and Adobe support chat says “Service Unavailable,” so I cannot reach normal support.

Can an Adobe employee please escalate this to account services / Firefly technical support? I need a support case opened because I am paying for a service I cannot access.

robertg0667 · Answer

I can't use any online services.I appear to be locked out of everything. I can see what my credit balance is, and I’m signed in online but anything that shows any specifics on my plan, or access to any online tools like firefly is completely blocked, so I cant even use the credit I have. Adobe is stonewalling my access to online services and support while still charging me for those same services. Beware potential Adobe customers, this couldbe your future.

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