Paid, account didnt update.

Forum|Forum|10 months ago
May 16, 2025
2 replies
294 views

I updated my card and processed the payment, which went through and is showing as a finalized charge on my bank statement, BUT, the cloud app and account still say payment needs to be updated. This is problematic.

Manage account

gupta shivangi

Legend

Hi @joshua_7723,

I confirm that your payment is processed and your subscription is active. Could you sign out an sign back in to your CC desktop application and then test the issue again.
Also, did you try the steps mentioned in this article as suggested by my colleague above? https://adobe.ly/4dmLqwW

Let us know.

^Shivangi

J

joshua_7723Author

Participant

heres whats shown on my bank statement.

Bani Verma

Legend

Hi @joshua_7723,

I am moving your query to the correct community, where experts can help you better.

In the meantime, I would recommend trying the troubleshooting steps shared in the following help document to resolve this issue: https://adobe.ly/4jbroXx;

Thanks,
^BS