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Tracey5FC1
Participant
April 23, 2021
Answered

Paid Adobe account through Techsoup

  • April 23, 2021
  • 1 reply
  • 294 views

I have 3 Adobe Pro accounts that I paid for through Techsoup Canada. 

I have logged in only to find out that I no longer have paid versions - according to our receipts our subscription is valid until 2026.

Any suggestions? Very frustrating.

 

Thanks,

 

Tracey

    This topic has been closed for replies.
    Correct answer John T Smith

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    April 23, 2021

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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