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Participant
October 22, 2023
Question

Paid for a subscription on a new account with a typo'd email

  • October 22, 2023
  • 1 reply
  • 102 views

Hey!

I bought a subscription to Photoshop recently on a new account that I didn't realize had a typo in it- I somehow missed the m in .com -__- Now I can't access that account because the password isn't working and I'm just feeling like a big dumbass. I made a new account with the right email but I need to cancel my subscription on the wrong account- how do I even do that?

 

Thank youuu

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1 reply

kglad
Community Expert
Community Expert
October 22, 2023

https://helpx.adobe.com/sign/kb/how-to-change-the-email-address-associated-with-your-Adobe-ID.html#:~:text=Steps%201%20Sign%20in%20with%20your%20AdobeID%20using,if%20you%20like%29.%204%20Click%20Save%20my%20changes.

 

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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