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Natasha5EC0
Participant
October 31, 2022
Question

Paid for annual subscription and now being billed monthly on top of it!

  • October 31, 2022
  • 2 replies
  • 111 views

I paid for an annual subscription and tried to cancel one product. I was not able to do that but was given a discounted price. Now I got my credit card statement and I was billed the annual fee and also being billed monthly. There is nowhere to call to get support with this issue. I need it resolved but Adobe's customer support is terrible.

 

    This topic has been closed for replies.

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 1, 2022

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum .

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 31, 2022

    Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html

    or Twitter:
    https://twitter.com/AdobeCare

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