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Doug1620
Participant
February 25, 2021
Answered

Paid for InDesign but locked out by Adobe

  • February 25, 2021
  • 2 replies
  • 437 views

I work for a non-profit and Adobe very graciously extended a non-profit plan for Adobe InDesign. Thank you, Adobe! Recently, they were billing us for a second plan at the higher, for-profit rate. I contested that and it has stopped. Unfortunately, now we are still paying the non-profit rate (yay!), but I am locked out of InDesign. I tried to get help through the Admin Console, but I am locked out of that too, so I can't talk with Accounts and address this issue. I really love using InDesign, but I can't go from double-paying to locked out. Because I work for a non-profit, we have to watch all our pennies, so even saving that small amount matters. Anyone have any suggestions how to fix this conundrum? Can someone from Adobe get in touch with me? 

This topic has been closed for replies.
Correct answer LinSims

If you can't get into your account page, you can search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

2 replies

T
Test Screen Name
Legend
February 25, 2021

When you sign in, and it asks for password, check and see if it is asking you to choose between "personal" and "enterprise". Some people have seen the choice. 

D
Doug1620Author
Participant
February 26, 2021

Thank you! Yes, I had that choice and I tried both pathways without success. Thanks for responding though. See the response above.

LinSims
Community Expert
LinSimsCommunity ExpertCorrect answer
Community Expert
February 25, 2021

If you can't get into your account page, you can search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

    D
    Doug1620Author
    Participant
    February 26, 2021

    Thank you! That was very helpful. I was able to get on the phone with someone who could sort out the issue for me. Is there a chance that could be given as an option on the little window where it wouldn't let me have AdminConsole privileges? Would have saved me a whole ton of time. Anyway, thanks!

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