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Marc2896967770zv
Participant
March 20, 2023
Answered

Paid for subscription not showing under account management

  • March 20, 2023
  • 3 replies
  • 761 views

Hello, i bought Photoshop and paid for 1 year, if i log into adobe creative cloud it says i have not active subscriptions.

But in my invoice i can see the payment for Photoshop with and expiry date end of this year.

How can i get this corrected ?

    This topic has been closed for replies.
    Correct answer Rashmi27002770wxve

    Hi there,

     

    Happy to help!

     

    We have checked your account and we see that you have a cancelled Photoshop subscription under the email address associated with the community. The subscription was cancelled last year 11/19/2022.

     

    Please check if you mat have signed up with Adobe using an alternate email address

     

    As suggested earlier please contact Support for any further help.

     

    Hope the information was helpful to you. Please let me know if you have any further questions.

     

    Sincerely,

    Rashmi Swain

     

    3 replies

    R
    Community Manager
    Rashmi27002770wxveCommunity ManagerCorrect answer
    Community Manager
    March 20, 2023

    Hi there,

     

    Happy to help!

     

    We have checked your account and we see that you have a cancelled Photoshop subscription under the email address associated with the community. The subscription was cancelled last year 11/19/2022.

     

    Please check if you mat have signed up with Adobe using an alternate email address

     

    As suggested earlier please contact Support for any further help.

     

    Hope the information was helpful to you. Please let me know if you have any further questions.

     

    Sincerely,

    Rashmi Swain

     

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 20, 2023

    This space is provided by Adobe, but this is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
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