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Anonymous
April 24, 2020
Question

Paid Photoshop CC 2015 no longer on Mac after upgrade to Catalina

  • April 24, 2020
  • 2 replies
  • 1160 views

I have a paid version of photoshop CC 2015. Pay annually for this service. I uploaded the new macOS Catalina and now I dont have access to the software. It was removed and not in my Trash, Downloads, Launchpad, or Finder.

Please help.

 

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 24, 2020

You understand that CC 2015 is NOT compatible with Catalina, right?   Going forward, you need the latest CC 2019 or 2020 (Photoshop vers 20x and 21x respectively). 

https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html

 

 

And while you may think 2015 is gone, it's still there somewhere but it's not accessible because Catalina doesn't support 32-bit apps.  You really should have uninstalled your older apps before you upgraded your OS.  But now that the horses have left the barn, the best you can do is run the Adobe Cleaner Tool to wipe old files off your HD.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Update your CC Desktop App and install new Photoshop.

 

Post back if you have any questions.

 

Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 24, 2020

    install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

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