Paid subscription even though it was cancelled

Question

Hi everyone.

Back in March 2025 I signed up for a trial on Adobe Acrobat Pro and AI asistant for Acrobat. However I cancelled it before it would cost me money as I found out I didn't have the need for it.

Also it clearly shows on my account page under invoices that no invoices has been sent and that is was cancelled.

None the less Adobe keep withdrawing money from my account. It is 337, 5 DKK (53 us dollars) monthly and 3375 DKK (530 us dollars) in total for 2025. To be honest I'm very tired of it.

As it is nearly impossible to get hold of a real person at Adobe than can help sort it I'm asking you how make it stop and how I can ensure that Adobe refund me the money they've taken even though I've never had access to the products!

Thank you, Bo.

Donna31651551gjsk · Answer

I have had a similar problem and not able to contact anyone - the bot cannot answer my query.  I have an account that I pay $25 NZD a month for and they are also deducting $53 from my visa and have been for several months and I my monthly $25 account says I have not paid?  I dont know how to stop payments and feel quite powerless being unable to contact anyone directly - SOMEONE PLEASE HELP

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