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Maude0101
Participant
May 23, 2021
Answered

Paiement

  • May 23, 2021
  • 1 reply
  • 392 views

Bonjour, je me suis abonné à la version complète de Adobe, avant cela j'était abonné a photoshop, illustrator et acrobe reader. Mais la j'ai été facturé pour la version complète ET pour chaques formule séparément. J'aimerais contacter un support en chat mais je ne trouve aucun endroit pour le faire. POur le mois de mai j'ai eu la facture pour l'abonnement complet de 80$ ET l'abonnement a illustrator de 25$ ET l'abonnement a photoshop de 16$ ET l'abonnement de acrobat reader. La facture est beaucoup trop haute et je ne vois aucun endroit pour avoir de l'aide a ce sujet en parlant avec une VRAI personne. Le numéros pour contacter le support est seulement en anglais mais je parle que français. J'aimerais avoir du suppoirt via le CHAT mais je ne toruve aucun endroit pour ouvrir le support/chat

This topic has been closed for replies.
Correct answer John T Smith

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
May 23, 2021

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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