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Isabelle33849103z6dx
Participant
November 25, 2023
Answered

Paiement double

  • November 25, 2023
  • 1 reply
  • 538 views

Le 17/10, je recois l'exoneration fiscale d'Adobe pour un abonnement à tarif reduit d'un montant de 28,99€ par mois.

Cette exoneration couvre la periode du 16/10 au 15/11.

Toujours le 17/10, suite à un gros disfonctionnement d'Acrobar sur Mac, le support me renouvelle mon abonnement à une reduction pour 39,99€ (Tour Creative Cloud 100Go).

Pour l'activer je regle les 39,99€.

Quand je signale au service client que j'ai dejà reglé le mois en cours, il me disent que le reglement que j'ai fait est pour la periode ecoulée et non la periode à venir. C'est totalement FAUX, les fatures en attestent!!

 

J'ai donc reglé 2 abonnements pour la durée d'un mois alors que je n'ai qu'un compte.

Je cherche à etre remboursée d'un des 2 mais sans aucun succès.

Dois-je faire rejeter mes paiements pour etre entendue?????

 

    Correct answer kglad

    we have no way to view your account and no way to intervene between adobe support and you. ie, adobe support is the only way to get help from adobe.

     

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    November 25, 2023

    we have no way to view your account and no way to intervene between adobe support and you. ie, adobe support is the only way to get help from adobe.

     

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    I
    Isabelle33849103z6dxAuthor
    Participant
    November 27, 2023

    Un agent à reglé le problème

     
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 27, 2023

    excellent, and thank you for the follow-up!

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