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oxejhones
Participant
May 8, 2026
Answered

Parece que sua conta da Adobe está sendo usada por mais de uma pessoa

  • May 8, 2026
  • 3 replies
  • 61 views

Pow @adobe, já é a terceira vez que vocês alteram minha senha, alegando que outra pessoa tá usando. Toda vez que abro um app recebo a mesma mensagem. E fica desgolando, ai eu vou entrar tem que colocar código de etapa da conta google… Chatisse isso, se eu de fato estivesse compartilhando com outra pessoa não estaria vindo aqui, dois computadores, um usuário e sempre essa complicação.

 

 

    Correct answer ShivangiGupta

    Hi ​@oxejhones,

    We appreciate you reaching out. I reviewed your account info and found that you have duplicate subscriptions for CC Pro associated with the same email address. Perhaps, this is the reason you are getting this error. 

    I would recommend you to cancel one of the plans. https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

    I hope it helps. 

     

    ^Shivangi

    3 replies

    oxejhones
    oxejhonesAuthor
    Participant
    May 19, 2026

    habilitei as 3 opções, e fail

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    May 13, 2026

    Hi ​@oxejhones,

    We appreciate you reaching out. I reviewed your account info and found that you have duplicate subscriptions for CC Pro associated with the same email address. Perhaps, this is the reason you are getting this error. 

    I would recommend you to cancel one of the plans. https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

    I hope it helps. 

     

    ^Shivangi

    ^Shivangi
    oxejhones
    oxejhonesAuthor
    Participant
    May 19, 2026

    I’m unable to cancel my subscription. Every time I go to “Manage Plan,” the only option available is to update the payment method — there’s no option to cancel or remove the plan.

    If I proceed this way, is there a risk that both subscriptions will be charged at the same time?

    kglad
    Community Expert
    Community Expert
    May 8, 2026
    oxejhones
    oxejhonesAuthor
    Participant
    May 8, 2026

    Fiz isso agora, minha autenticação era na conta Google, mas obrigado! Vou acompanhar como vai ser…