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esm�_4641
Participant
October 26, 2025
Question

Pay for premium no access

  • October 26, 2025
  • 1 reply
  • 67 views

I purchased a premium membership for Lightroom on July 13, 2025. However, I deleted the app because I didn’t have enough storage space on my device. When I tried to reinstall the app, I no longer had access to the premium features, even though my membership is still active. Could you please help me? My Adobe ID is linked to my Apple ID:

 

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 26, 2025

did you subscribe via adobe.com or via a mobile app store?

E
esm�_4641Author
Participant
October 28, 2025

Via mobile app store

S
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
October 28, 2025

Hi @esm�_4641,

Thanks for reaching out. As per your account details, there is no active subscription associated with this account. 

This is the reason you are not getting access to any premium features. You can check your account related details here: https://adobe.ly/47xCCBS

Let us know if you have any questions.

^Shivangi

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