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marta_SilverLane
Participant
August 30, 2024
Question

payed student account doest work

I used the trail student version in May. I forgot to stop it, now it's impossible I was too late. Now you are billing me monthly but I can't use the paid version. What's going on? You haven't any contact number or helpdesk, only a chat AI??? 

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    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 30, 2024

    contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 30, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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