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Participant
September 20, 2020
Answered

Paying and canceling simultaneously

  • September 20, 2020
  • 2 replies
  • 286 views

Hello friends, 

My last bill was paid on 9/11/20, however I canceled right away since I didn't want to be charged next month if I don't remember. Now the question is why I can't use Adobe for this month that I paid? Where should I contact? 

This topic has been closed for replies.
Correct answer Manan Joshi

See the following for cancellation terms

https://www.adobe.com/legal/subscription-terms.html

If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

2 replies

Participant
September 20, 2020

Thank you so much Manan, It was very helpful. 

Manan JoshiCommunity ExpertCorrect answer
Community Expert
September 20, 2020

See the following for cancellation terms

https://www.adobe.com/legal/subscription-terms.html

If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan