Paying but no active plan

Forum|Forum|8 months ago
June 3, 2025
2 replies
223 views

I have been being charged monthly since 2024 and didn't realise, 99% sure that I cancelled my free trial. How can I fix this, stop the payments and hopefully get some money back? I ask the chatbot thing but it says I have no active plans, and that I am not allowed to talk to a human unless I have one.
Any ideas appreciated, thank you!

Cancel subscription

John T Smith

Community Expert

https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html
-or contact your credit card company or bank if you think your account was stolen

A

Anshul_Nautiyal

Community Manager

Hi @catherine_7619,

Thank you for reaching out.

Upon checking, I couldn’t find any active subscription associated with the Adobe ID used to post this query. Please note that the charge may be linked to a different account you’ve used to purchase a subscription.

I’ve sent you a private message with further details—kindly check and respond there so we can assist you further.

Regards,
^AN