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Participant
March 18, 2021
Answered

Paying for two subscriptions

  • March 18, 2021
  • 2 replies
  • 582 views

Hello. I have just realised I am currently paying for illustrator (on its own) and creative cloud, where I have access to illustrator in that bundle. Is there a way I can cancel my illustrator subscription without a cancellation fee as I will still be paying for it in my cloud subscription?

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Correct answer Jacob Bugge

default,

 

I am afraid you will have to ask Adobe, through a chat,
https://helpx.adobe.com/support.html

 

or through Adobe phone Support, see the different workday hours depending on country),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

 

2 replies

pixxxelschubser
Community Expert
Community Expert
March 18, 2021

Additional to what @Jacob Bugge said I will

[ move your topic from Illustrator to Account, Payment, & Plan forum ]

 

Jacob Bugge
Community Expert
Jacob BuggeCommunity ExpertCorrect answer
Community Expert
March 18, 2021

default,

 

I am afraid you will have to ask Adobe, through a chat,
https://helpx.adobe.com/support.html

 

or through Adobe phone Support, see the different workday hours depending on country),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html