Paying twice

Forum|Forum|1 year ago
September 8, 2024
2 replies
287 views

typical to Adobe, pay, twice or more and get nothing in return. I was forced to open parallel account on other e.mail address in order to use the system that I already pay for.

Billing

This topic has been closed for replies.

Peru Bob

Community Expert

This may help:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Community Expert

do you need help?

Community Expert

Only Adobe Customer Care can assist with billing and help you straighten out your two accounts.

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent" to get a real person and ask for a supervisor or Tier 2 support.

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

I've branched your post from an unrelated thread so your issue will be more likely to be seen by others.

Jane

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