Dear Adobe Support Team,
I am writing to request clarification regarding recent charges on my account. I have noticed that I am being charged twice, despite not having any active subscription with Adobe.
Please review my account and advise why these duplicate charges are occurring. I would appreciate your prompt assistance in resolving this issue.
Thank you for your support.
Kind regards,
Capt.Shady Siam
Thank you for posting,
I reviewed the account details and can confirm that while your Acrobat Pro subscription was canceled in June, the AI Assistant for Acrobat subscription has remained active. Because the AI Assistant is a separate subscription, charges can continue if it is not canceled separately.
To discuss the charges and review any available options, please contact us directly using the contact options at https://helpx.adobe.com/contact.html?rghtup=autoOpen. A member of our team will be able to review your account and billing history in more detail and assist you with the charges.
For information about Adobe subscription terms, cancellation policies, and refund eligibility, please review Adobe Subscription Terms and Cancellation Policies. If a refund is approved, please allow up to 14 days for processing.
Please update this public discussion thread if you have any additional questions,
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