Payment

Forum|Forum|5 years ago
January 4, 2021
2 replies
210 views

I paid £196 for all the apps on Adobe Creative Cloud some time in August 2020 for a year, for for some reason, it is saying that they are all on a free 7 day trial now. Why is this happening and how do I fix it?

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John T Smith

Community Expert

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

kglad

Community Expert

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

then sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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