Payment

Question

I want to know why there is a payment on July 6th and July 9th with the same amount of 12138 CLP. It is a double payment charged to my CREDIT CARD VISA 4356  I need an answer yo this issue.

ProDesignTools · Accepted Answer

These common billing questions and answers may also help: https://helpx.adobe.com/manage-account/kb/billing-faq.html

John T Smith · Answer

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
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This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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