payment

Question

Hi there, I can't update my payment and this message appeared to me
A transaction can fail for a variety of reasons. Double-check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank.
 
[Mod: Moved to the Account, Payment & Plan forum]

AxelMatt · Accepted Answer

This is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

If you like you can also use Twitter: @AdobeCare https://twitter.com/AdobeCare

Also - beware of answering anyone who sends you a private message or an email.

https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

Al390290464nii · Answer

I am having the same problem. Adobe charges me every month and when I tried to update my account information, I learned I do not have an account. So, I can't update the card they have on file. So I cancelled the card, they stopped charging me, and my computer works better than ever now.

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