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Valerie.;
Participant
June 25, 2020
Answered

Payment

  • June 25, 2020
  • 2 replies
  • 288 views

Hello, I was about to cancel my subscription today because My next payment was tomorrow, then I got the offer of 60 days free and accepted but then It said that the offer applies after 48 hours so I could get charged anyways. And then In the first page in says my next payment is in August 26th so I don´t know if I´ll get the charges or not. Has anyone else been in this situation? What happened? I'll aprecciate any kind of help please.

This topic has been closed for replies.
Correct answer Nancy OShea

Have you never heard of customer retention offers?  This is an offer to keep you from cancelling your subscription.  In other words, keep paying each month AND receive an additional 3 free months.  Or quit now and get nothing.  Your choice.

 

 

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
June 26, 2020

Have you never heard of customer retention offers?  This is an offer to keep you from cancelling your subscription.  In other words, keep paying each month AND receive an additional 3 free months.  Or quit now and get nothing.  Your choice.

 

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 25, 2020

As far as I know, that 60 days is a bonus with a continued subscription

 

If you don't want to keep paying after the 60 days, cancel now

 

Also, do not post the same message in multiple places... I have moved your 2 duplicates messages to a holding area

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