Payment

Question

I used my 7 day trial and now it wants me to pay. I dont want to pay but it keeps trying to charge my card. How do i stop it from trying? Please help guys!

Jeffrey_A_Wright · Accepted Answer

Kaloyan, I am sorry, but we will need a valid of method of payment before you can manage your membership. Please make sure to complete the steps listed in https://adobe.ly/433KeLV soon so that you can successfully complete the cancellation process without fees. I show you have less than a day from the time of this post to complete the process. For more information see https://adobe.ly/42FV0rp.

For future viewers of this discussion, we do not offer free trials, but trials with payment. You can cancel per the timeline listed in https://adobe.ly/42FV0rp without fees or charges, but you must use a valid method of payment when activating your subscription. If the payment fails, then you will be unable to cancel or manage your membership until an updated payment method has been added to the account. ^JW

kglad · Answer

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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