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Known Participant
Mar 23, 2026 10:03 AM UTC
Answered

Payment - Adobe suddenly won't accept my credit cards

Sorry if this isn’t the right community to ask, but I haven’t been able to find a clear answer anywhere.

 

For many years, I’ve had access to an NGO license through TechSoup, similar to student licenses, and as far as I know, I’m still eligible for it.

 

Previously, I’ve had no issues using my credit cards to pay for Adobe Creative Cloud. However, now none of my four credit cards are accepted by Adobe. All of them work perfectly fine for other online purchases, and my bank has confirmed there are no issues with the cards.

 

I did manage to complete a payment via PayPal, but I would prefer to pay directly with my Visa or Mastercard.

 

One thing I find unusual is that when entering my card details, I’m not asked for the CVC code—only the cardholder’s name, card number, and expiration date.

 

I’ve already contacted Adobe support, but unfortunately we had difficulty understanding each other due to the supports heavy accent and poor English skills, and the chatbot hasn’t been helpful as it just repeats the same responses.

 

Has anyone experienced something similar or knows what might be causing this? Any advice would be greatly appreciated.

    AkanshaAshra
    AkanshaAshraCorrect answer
    Community Manager
    Oct 16, 2026 3:15 PM UTC

    ​

    Hi @smart_help1a86 
    Thankyou for writing in. 
    You can connect with our support team on - http://ms.spr.ly/64045atoId

    They will be able to help you guide in the right direction.

    ^Akansha

    7 replies

    Participant
    Oct 16, 2026 4:53 AM UTC

    I am having a similar issue, the platform will no longer accept my Jamaican cards and my American card is not accepted outside of the region. i need support to fix this issue pronto. 

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    kglad
    Community Expert
    Community Expert
    Oct 16, 2026 12:46 PM UTC

    ​@smart_help1a86 

     

    use a mobile phone’s update (non-opera) browser with wifi disabled to enter your card details.

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    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity ManagerCorrect answer
    Community Manager
    Oct 16, 2026 3:15 PM UTC

    ​

    Hi @smart_help1a86 
    Thankyou for writing in. 
    You can connect with our support team on - http://ms.spr.ly/64045atoId

    They will be able to help you guide in the right direction.

    ^Akansha

    Translate
    Participant
    Sep 7, 2026 11:49 AM UTC

     am now having the same issue and im unable to make a payment to keep my subscription active and ive had it for almost a year now no issues till last month

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    kglad
    Community Expert
    Community Expert
    Sep 7, 2026 12:33 PM UTC

    ​@BeFit Productions 

     

    contact adobe support.

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    ShivangiGupta
    Community Manager
    Community Manager
    Apr 1, 2026 5:06 PM UTC

    Hi ​@KarstenJensen,

    We appreciate you writing in. I can see that you have an active subscription for Adobe CC Pro. Let us know if you have any questions.

    ^Shivangi

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    ^Shivangi
    davescm
    Community Expert
    Community Expert
    Mar 23, 2026 10:08 AM UTC

    Please post your question in the Account, Payment and Plan forum : https://community.adobe.com/account-payment-plan-4
     

    Unfortunately, I cannot move your post for you in these new forums.
    Dave

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