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Julia28694757a8fz
Participant
March 3, 2023
Answered

Payment after free trial

  • March 3, 2023
  • 3 replies
  • 869 views

Hi guys,

I have a problem with free trial.

For almost a week I had no internet access, and I couldn't cancel the free trial of Premiere Pro.

Now Adobe wants me to pay for a monthly trial but I haven't use this tool almost at all 😞 

Is there a possibility to cancel this monthly trial?

I haven't pay yet...

 

Thank you in advance!

This topic has been closed for replies.
Correct answer kglad

there is.  make your case to adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

3 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 4, 2023
quote

Hi guys,

Now Adobe wants me to pay for a monthly trial but I haven't use this tool almost at all 😞 

Is there a possibility to cancel this monthly trial?

 

By @Julia28694757a8fz

There is no such thing like a monthly trial to be paid. It is an annual subscription that you have. If I understand your post correctly, the payment failed, so you can't cancel. The only way to cancel then is to contact Adobe support as indicated by @kglad .

ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
March 3, 2023

there is.  make your case to adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    March 3, 2023

    Moved to Account,....forum.

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