Payment and cancellation of subscription

Forum|Forum|3 years ago
June 25, 2022
3 replies
196 views

I have just received an email that they have tried to collect the money but they have not been able to since I don't have much money at the moment. My question is, how long do I have to pay? Since it says that if I do not pay the plan will be canceled automatically, and my other question is that if when it is canceled I will be charged the fee for canceling it? I say this because as they cancel it because I did not pay it, I do not know if they charge me the fee.

Billing

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Peru Bob

Community Expert

See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

kglad

Community Expert

(that would be quite a loop-hole if adobe failed to charge you for early cancellation.)

M

Manan Joshi

Community Expert

Hi @Jairo25009600731i,

Please contact support for clarification on your situation. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan

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