Participant

Answered

Payment cancellation!

Forum|Forum|1 year ago
March 9, 2025
5 replies
431 views

My subscription renewal time has come for the account registered with REMOVED, but due to the economic conditions in Turkey, the annual fee of 10,000 TL is too expensive for me. I want to cancel my subscription. When I contacted support via chat, my issue was not resolved. Instead of a cancellation option, I keep encountering the payment section. Can you please cancel my subscription?

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Correct answer kglad

Your first link mentions cancellation and return, but I couldn't find anything related to returns. It hasn't been 14 days since I purchased the product, so I canceled it, but I don't understand how to create a return or if it happens automatically.

it may not occur automatically. if so, an adobe employee will need to tell you how to request the refund, if you're due one.

lattakia

Participant

why they charge me

kglad

Community Expert

@lattakia

what’s your account show, https://account.adobe.com ?

lattakia

Participant

hi i cancel mu subscription same day i registered and i receive bill to pay way

Wammy

Participant

Payment Cancellation.

I need help with how to cancel the payment and unsubscribe this account.

thank you.

gupta shivangi

Legend

Thanks for being patient, @abstract_protector5DD4.

I checked and found that you have cancelled your subscription yesterday and the term will end on March 4, 2026.

Let us know if you have any questions.

^Shivangi

A

abstract_protector5DD4Author

Participant

Evet, kendim iptal ettim ve geri ödeme talep ediyorum. Hangi adımları izlemeliyim?

A

abstract_protector5DD4Author

Participant

Yes, I canceled it myself and I am requesting a refund. What steps should I follow?

kglad

Community Expert

no one can cancel for you. you must do it yourself.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

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