Payment cancellation!

Question

My subscription renewal time has come for the account registered with REMOVED, but due to the economic conditions in Turkey, the annual fee of 10,000 TL is too expensive for me. I want to cancel my subscription. When I contacted support via chat, my issue was not resolved. Instead of a cancellation option, I keep encountering the payment section. Can you please cancel my subscription?
 
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kglad · Accepted Answer

Your first link mentions cancellation and return, but I couldn't find anything related to returns. It hasn't been 14 days since I purchased the product, so I canceled it, but I don't understand how to create a return or if it happens automatically.

it may not occur automatically. if so, an adobe employee will need to tell you how to request the refund, if you're due one.

kglad · Answer

no one can cancel for you. you must do it yourself.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

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