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Participant
April 24, 2022
Question

Payment - card is not acceptable

  • April 24, 2022
  • 2 replies
  • 227 views

Hi!

There is a problem with my payment for subscription - my card is not acceptable any more (Visa Sberbank). Does any method of payment is suggested for clients from Russia?

Thanks

 

" Мы обнаружили проблему с выставлением счетов 22.04.2022. Просмотрите и обновите свои платежные реквизиты в Adobe в разделе управления учетной записью до 08.05.2022:"

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2 replies

Abambo
Community Expert
Community Expert
April 25, 2022

Please contact Adobe customer service on this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
try67
Community Expert
Community Expert
April 25, 2022

[Question moved to the Account, Payment, & Plan forum]