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Participant
January 25, 2022
Question

payment continues after the cancelation of my trial plan

  • January 25, 2022
  • 1 reply
  • 129 views

Hi, payment continues after the cancelation of my trial plan, now to cancel the plane I have to pay the cancelation fee, during this time I have never used the adobe PDF app or system, I feel  this is a deliberate attempt, please help 

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1 reply

try67
Community Expert
Community Expert
January 25, 2022

You should contact Adobe directly for help with this issue:
General help page: https://helpx.adobe.com/contact.html
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...