Payment Declined: Citymax Card Auto-Declined Despite Active International Recurring Payments
Hello,
I am trying to subscribe to Adobe Creative Cloud using my Citymax card (issued by City Bank, Bangladesh), but the payment keeps getting declined at checkout.
I have already verified the following:
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International transactions and recurring auto-debit payments are fully active on my card.
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The card successfully pays for other global recurring services like Claude Pro and Gemini with no issues.
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The billing address matches my card profile exactly.
It seems like Adobe's payment gateway is auto-declining the zero-dollar authorization handshake or flagging the network routing before it reaches my bank.
Could a community manager or support representative please look into this, clear any temporary payment profile flags on my account, or advise on how to bypass this regional gateway issue?
Thank you!
