Skip to main content
Participant
September 19, 2026
Question

Payment Declined: Citymax Card Auto-Declined Despite Active International Recurring Payments

  • September 19, 2026
  • 3 replies
  • 20 views

Hello,

I am trying to subscribe to Adobe Creative Cloud using my Citymax card (issued by City Bank, Bangladesh), but the payment keeps getting declined at checkout.

I have already verified the following:

  • International transactions and recurring auto-debit payments are fully active on my card.

  • The card successfully pays for other global recurring services like Claude Pro and Gemini with no issues.

  • The billing address matches my card profile exactly.

It seems like Adobe's payment gateway is auto-declining the zero-dollar authorization handshake or flagging the network routing before it reaches my bank.

Could a community manager or support representative please look into this, clear any temporary payment profile flags on my account, or advise on how to bypass this regional gateway issue?

Thank you!

    3 replies

    kglad
    Community Expert
    Community Expert
    September 19, 2026

    you can try using a mobile phone's updated non-opera browser with wifi disabled to make sure the card is the issue and not the browser/network.

    John T Smith
    Community Expert
    Community Expert
    September 19, 2026

    This is how you contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?

    Community Expert
    September 19, 2026

    Connect with Adobe Support to get this resolved. Or you can purchase from a reseller

    -Manan