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Participant
September 19, 2026
Answered

Payment Declined: Citymax Card Auto-Declined Despite Active International Recurring Payments

Hello,

I am trying to subscribe to Adobe Creative Cloud using my Citymax card (issued by City Bank, Bangladesh), but the payment keeps getting declined at checkout.

I have already verified the following:

  • International transactions and recurring auto-debit payments are fully active on my card.

  • The card successfully pays for other global recurring services like Claude Pro and Gemini with no issues.

  • The billing address matches my card profile exactly.

It seems like Adobe's payment gateway is auto-declining the zero-dollar authorization handshake or flagging the network routing before it reaches my bank.

Could a community manager or support representative please look into this, clear any temporary payment profile flags on my account, or advise on how to bypass this regional gateway issue?

Thank you!

    John T Smith
    John T SmithCorrect answer
    Community Expert
    September 19, 2026

    This is how you contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?

    3 replies

    kglad
    Community Expert
    Community Expert
    September 19, 2026

    you can try using a mobile phone's updated non-opera browser with wifi disabled to make sure the card is the issue and not the browser/network.

    Translate
    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    September 19, 2026

    This is how you contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?

    Translate
    Community Expert
    September 19, 2026

    Connect with Adobe Support to get this resolved. Or you can purchase from a reseller

    Translate
    -Manan