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shubham050
Participant
June 13, 2026
Question

Payment Deducted but Adobe Premiere Pro Access Not Activated

  • June 13, 2026
  • 1 reply
  • 4 views

Hello Adobe Support Team,

I purchased an Adobe Premiere Pro subscription, and the payment of ₹398.99 has been successfully debited from my account. However, I have not received access to the software or any confirmation regarding the activation of my subscription.

Here are the transaction details:

  • Amount: ₹398.99
  • Date & Time: 13 June 2026, 7:06 AM
  • Merchant: Adobe Systems Software Ireland Limited
  • UPI Transaction ID: 103474274805
  • Google Transaction ID: CICAgNJZopDmMg
  • Payment Method: Google Pay (Union Bank of India)

I have attached the payment screenshot as proof of the transaction. Kindly verify the payment and activate my subscription or process a refund if the payment was unsuccessful.

Please assist me in resolving this issue as soon as possible.

Thank you.

Regards,
Shubham Lakhara

1 reply

kglad
Community Expert
Community Expert
June 13, 2026

check your account, https://account.adobe.com

 

does it show your subscription?

shubham050
Participant
June 13, 2026

No, there isn't any subscription showing on my Adobe account.