Payment Deducted but Adobe Premiere Pro Access Not Activated

Question

Hello Adobe Support Team,I purchased an Adobe Premiere Pro subscription, and the payment of ₹398.99 has been successfully debited from my account. However, I have not received access to the software or any confirmation regarding the activation of my subscription.Here are the transaction details:Amount: ₹398.99	Date & Time: 13 June 2026, 7:06 AM	Merchant: Adobe Systems Software Ireland Limited	UPI Transaction ID: 103474274805	Google Transaction ID: CICAgNJZopDmMg	Payment Method: Google Pay (Union Bank of India)I have attached the payment screenshot as proof of the transaction. Kindly verify the payment and activate my subscription or process a refund if the payment was unsuccessful.Please assist me in resolving this issue as soon as possible.Thank you.Regards,Shubham Lakhara

ShivangiGupta · Answer

Hi Shubham,We are sorry for the experience. I reviewed your account info and I can confirm that there is no active/trial subscription is associated with this email address. Did you subscribe using a different email address? If not, there is a possibility that you made a typo error while entering your email address. Please follow this article to recover your account:https://helpx.adobe.com/account/individual/sign-in-and-security/security-and-recovery/cant-sign-in-to-adobe-account.htmlI hope it helps.^Shivangi

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