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ele36438867
ele36438867
Participant
June 12, 2020
Question

Payment deducted yet no order appears in my plan

  • June 12, 2020
  • 2 replies
  • 302 views

Dear community,

as many of you I have spent hours trying to get the right support and I am becoming very frustrated. I have ordered a year plan of adobe CC full package with a discount offered two weeks ago. The payment was deducted from my paypal account, yet I have not received anything from adobe nor I can see the order in my plan. How do I solve this? Mainly how do I get in touch with anyone from adobe to actually talk to me? 

Thanks in advance!

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
June 14, 2020

Do you have more than one account?  Make sure you are logged-in with the correct PAID ID and password.  Use a device that accepts cookies and does not use script blockers.

https://account.adobe.com/plans

 

If everything is OK in your account, please do the following:

1. Ensure your system meets or exceeds the minimum requirements for Creative Cloud + all other apps you intend to use.  This is very important.  Otherwise, you won't be able to download and use the software.

https://helpx.adobe.com/creative-cloud/system-requirements.html

 

2. Download & Install CC Desktop App. 

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

3. Use CC Desktop App to manage your other apps & services.

 

Nancy O'Shea— Product User & Community Expert
M
Community Expert
Manan JoshiCommunity Expert
Community Expert
June 12, 2020

Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

-Manan
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