Payment Deduction without intimation

Forum|Forum|1 year ago
May 9, 2025
4 replies
248 views

Hi Team Abode,

I am writing to express my disappointment about a recent deduction made fromy bank account of INR. 1645 towards the subscription of Abode Pro. I had signed up for the free trial and due to which there was account information requested from me. According to the Reserve Bank of India guidelines, everytime a merchant deducts money from customers account, a prior intimation has to be given to the customer in form of email, sms, etc so that he/she can opt out. I was not provided any sort intimation about the deduction of the payment.

I would request you to initiate the refund as I do not intend to avail your services. Pls let me know how to move forward or I'll be left with no recourse but to file an online complaint

Manage Subscription

kglad

Community Expert

and for others, read the terms of your subscription (linked in @Manan Joshi post) before starting

gupta shivangi

Legend

Hi @shashwat_8697,

Welcome to Adobe community!

I can see that you cancelled the subscription within the 14 day duration. Please reach out to our support team here: https://adobe.ly/42R6Y19

They'll help you with the process.

^Shivangi

S

shashwat_8697Author

Participant

I have initiated the cancellation. But have not any confirmation regarding refund and how many days does it take for the refund to process.

M

Manan Joshi

Community Expert

Hi @shashwat_8697,

You are required to cancel the plan explicitly or else the trial is converted into a charged plan automatically. See the link below

https://helpx.adobe.com/manage-account/kb/billing-faq.html

Now you have 14 days to cancel without a cancellation fees and get a refund so if you are in that period do cancel and you would get a refund. For details on how does cancellation and refund works check the following article

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

-Manan

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded