Payment doesn’t go through (the issue is not with the bank)

I’m trying to pay for a Substance Painter subscription, but the payment doesn’t go through. Changing the card didn’t help, and the bank situation is the same — the bank confirmed that they didn’t even receive a charge request, which means the problem is entirely on Adobe’s payment processing server.

I’m located in Ukraine. This is the first time I’ve encountered this issue; previously the payment went through without any problems (a few months ago and earlier).