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M
mustansir_h
Participant
December 9, 2022
Question

Payment done but not reflecting on my Adobe account

  • December 9, 2022
  • 2 replies
  • 2672 views

Hi, my plan subscription payment went through successfully from my bank account and it is reflecting in my bank statement as a debit amount. But the Adobe account is not updated with the payment information and still shows payment pending error.

 

Adobe Billing Error popup that I still keep receiving.

 

My bank statement reflecting that the payment actually went through successfully.

THIS IS A PUBLIC FORUM, PERSONAL INFORMATION REMOVED... Moderator

 

Please help with fixing this issue as it is very important that my account does not get cancelled.

    2 replies

    E
    e287350660079
    Participant
    March 6, 2023

    now you see that would help if the contact us adobe thing didnt lead to a tutorial on how to cancel your subscribtion which lead to the contact us page / here

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 6, 2023

    @e287350660079 

     

    type "agent" in the chat field

     

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

      E
      e287350660079
      Participant
      March 6, 2023
      there is no chat field
      LinSims
      Community Expert
      LinSimsCommunity Expert
      Community Expert
      December 9, 2022

      This is a public forum, not Adobe support. Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

      Adobe provides support through the Chat function on the contact page, through a phone call, or through Twitter. There is no email support.

      CHAT: Click the following to contact Adobe customer support staff for help:

      https://helpx.adobe.com/contact/support.html

      You must be signed in with your Adobe ID.
      You must allow cookies in your web browser for this to work.
      Disable any ad blocker
      Disable any pop-up blocker for the site
      Disable any script blockers for the site

      This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

      Click the chat icon at the bottom right of the page to open a chat session.


      If that doesn't work, try this link, which opens a chat window directly:

      https://helpx.adobe.com/contact.html?rghtup=autoOpen

      PHONE: You can also search this page for a regionally appropriate phone number for customer support.

      https://helpx.adobe.com/contact/phone.html


      You can also try Twitter, @ AdobeCare. (take out the space)

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