Payment done but services not resumed

Forum|Forum|4 months ago
September 6, 2025
2 replies
116 views

subscription was suspended because of payment issues, now adobe deducted payment from my card but didnt resumed the services and there is no any customer care number to contact or any transparent process to settle this issue. kindly help me on this.

Peru Bob

Community Expert

Moved from the CC Desktop forum.

Shivangi_Gupta

Community Manager

Hi @Samyak_Ghanbahadur3300,

Thanks for reaching out!

Could you please confirm when the payment was made? Also, kindly check if the transaction was successfully completed on your end. Sometimes, payments may take a little longer to reflect due to processing delays.

As of now, I’m unable to see any payment received on Adobe’s end.

Let me know once you’ve checked. I’m here to help!

^Shivangi

kglad

Community Expert

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

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