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hasankoroglu
Participant
May 24, 2026
Answered

Payment Error

  • May 24, 2026
  • 3 replies
  • 313 views

When I try to purchase It gives same error. We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.

 

I tried 3 different credit card but the result is same. I tried from both pc and mobile phone. I contacted my bank amd they say cannot see any error. Tried edge, chrome and firefox is same result. 

 

With the same cards I can shop from international shops but Adobe does not accept my payment methods.

    3 replies

    Participant
    July 1, 2026

    Pement is not working 

    kglad
    Community Expert
    Community Expert
    July 2, 2026

    @Chandra Mohan.m 

     

    to fix a payment problem, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

     

    and/or if you have a problem getting your payment accepted, try using a mobile phone's updated non-opera browser with wifi disabled to make your payment.

    hasankoroglu
    Participant
    May 24, 2026

    Thank you for c/p and useless answer.

    kglad
    Community Expert
    Community Expert
    May 24, 2026

    use a mobile phone’s update (non-opera) browser with wifi disabled

    hasankoroglu
    Participant
    May 24, 2026

    I've read your suggestions to others user that they have same problem with me, I tried stock browser with no wifi and the result is same.

    Participating Frequently
    June 27, 2026

    hocam bu sorunu ben de yaşıyorum da çözebildiniz mi acaba?