Payment Error

Thread summary

The user reported that every attempt to complete a purchase resulted in a payment error stating the payment could not be processed and to check payment details or try another method. The user tried three different credit cards, attempted the purchase from both a PC and a mobile phone, and tested three different browsers, all with the same result. They also checked with their bank, which reported no issue on their end. The user noted that the same cards worked for other online purchases but were not accepted by Adobe.

Troubleshooting steps / guidance mentioned by other participants

• John T Smith (Community Expert), marked as the correct answer, asked whether the user's billing country matched their Adobe account and payment details, and suggested checking that the country, credit card, and store information all matched correctly.
• kglad (Community Expert) suggested using an updated, non-Opera mobile browser with Wi-Fi disabled to attempt the payment.

Suggested solutions by Adobe

If you're seeing a payment error when trying to purchase or renew an Adobe plan, here's what you can check:

1. Make sure your billing country, card, and Adobe account region all match. A mismatch between your Adobe ID's country and your card's billing address is one of the most common causes of payment failures.
   Change the country associated with your Adobe account
2. Update your billing information to ensure your card number, expiration date, and billing address are current and accurate.
   Update payment information for Adobe account
3. Retry the payment if you're seeing a billing issue notice, since Adobe allows you to reinitiate a payment attempt with your existing card once details are confirmed.
   Retry a failed or missed payment
4. Try a different browser if the payment page itself isn't behaving correctly, since some browsers can conflict with the Adobe account/payment pages.
   Can't update your payment method on Adobe account