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Alex292570351n63
Participant
April 5, 2023
Answered

Payment error

  • April 5, 2023
  • 2 replies
  • 474 views

Hello, I keep getting persistent errors when I try to update my payments online. I've tried with two different cards, my PayPal and a different browser but I keep getting an error updating my payment details. Does anyone know how to solve this issue? I have a student account also I'm not sure would that be interfering with this 

    This topic has been closed for replies.
    Correct answer Rashmi27002770wxve

    Hi there,

     

    We appreciate you writing to us. Happy to help!

     

    For your future reference, please refer to the article below on how to update your billing information

    https://helpx.adobe.com/manage-account/using/update-billing-information.html

     

    In case you are still unable to update the billing information with the help of the link, feel free to contact us via so that our support team can help you.

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

     

    Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

     

    Hope the information was helpful to you. Please let me know if you have any further questions.

     

    Sincerely,

    Rashmi Swain

    2 replies

    R
    Community Manager
    Rashmi27002770wxveCommunity ManagerCorrect answer
    Community Manager
    April 5, 2023

    Hi there,

     

    We appreciate you writing to us. Happy to help!

     

    For your future reference, please refer to the article below on how to update your billing information

    https://helpx.adobe.com/manage-account/using/update-billing-information.html

     

    In case you are still unable to update the billing information with the help of the link, feel free to contact us via so that our support team can help you.

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

     

    Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

     

    Hope the information was helpful to you. Please let me know if you have any further questions.

     

    Sincerely,

    Rashmi Swain

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 5, 2023

    if you (and not your school) manage the subscription, contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

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