Participant

Answered

Payment Error

Forum|Forum|2 years ago
January 23, 2024
2 replies
473 views

I have updated my payment info and the money has even been debited from my account, still it asks me to update it and my account has been suspended. Please help.

This topic has been closed for replies.

Correct answer Sunay29701472c11g

Hello,

I made the payment on 19th of Jan.

Since then my subsciption has been cancelled and the amount refunded.

Thank You.

Shivangi_Gupta

Community Manager

Hi @Sunay29701472c11g,

We're sorry for the trouble. As per your account info, the subscription has been cancelled yesteray. Could you confirm when did you make the payment?

Regards,

Shivangi

S

Sunay29701472c11gAuthorCorrect answer

Participant

Hello,

I made the payment on 19th of Jan.

Since then my subsciption has been cancelled and the amount refunded.

Thank You.

Shivangi_Gupta

Community Manager

Thanks for confirming. Give us a shout if you get any issues.

Cheers,

Shivangi

kglad

Community Expert

check your account to see if the change is being processed, https://account.adobe.com

if not, contact support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

S

Sunay29701472c11gAuthor

Participant

There is no change in my account and the the agent on the twitter is not responding to my queries.

kglad

Community Expert

give them time.

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