Participant

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Payment Error

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I have updated my payment info and the money has even been debited from my account, still it asks me to update it and my account has been suspended. Please help.

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S

Sunay29701472c11gCorrect answer

Participant

Hello,

I made the payment on 19th of Jan.

Since then my subsciption has been cancelled and the amount refunded.

Thank You.

gupta shivangi

Legend

Hi @Sunay29701472c11g,

We're sorry for the trouble. As per your account info, the subscription has been cancelled yesteray. Could you confirm when did you make the payment?

Regards,

Shivangi

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S

Sunay29701472c11gAuthorCorrect answer

Participant

Hello,

I made the payment on 19th of Jan.

Since then my subsciption has been cancelled and the amount refunded.

Thank You.

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gupta shivangi

Legend

Thanks for confirming. Give us a shout if you get any issues.

Cheers,

Shivangi

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kglad

Community Expert

check your account to see if the change is being processed, https://account.adobe.com

if not, contact support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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S

Sunay29701472c11gAuthor

Participant

There is no change in my account and the the agent on the twitter is not responding to my queries.

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kglad

Community Expert

give them time.

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