Payment Error

Question

HeyI m trying to purchase Adobe Creative Cloud for the first time, but I'm facing issues while making the payment with mydebit/credit card. None of my cards are working, and I keep receiving this error messageWe couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.I've attached a screenshot of the error message.Could someone please help me resolve this issue?Thank you!

kglad · Answer

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693