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HUY+VO
Participant
June 10, 2026
Question

Payment error for Illustration in Vietnam region

  • June 10, 2026
  • 2 replies
  • 23 views

I am encountering the error: 'We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank' when trying to purchase Adobe in the Vietnam market. I have tried multiple payment methods, but none worked. I am wondering if payments from the Vietnam region are currently blocked. I spoke with a support agent, but the prices they quoted for the apps were different from my local region's pricing. Furthermore, I looked for authorized resellers in Vietnam, but they only sell business plans, not individual ones. Please help me find a solution to resolve this issue.

 

2 replies

kglad
Community Expert
Community Expert
June 10, 2026

try using a mobile phone's updated non-opera browser with wifi disabled.

Community Expert
June 10, 2026

Reseller is the only other option. Maybe try connecting with a reseller and discuss if they have some options that you could avail off

-Manan
HUY+VO
HUY+VOAuthor
Participant
June 10, 2026

I tried contacting the agents but they refused to let me purchase the individual package.

Community Expert
June 10, 2026

I am not sure what further advice I can give

-Manan