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Participant
December 9, 2022
Answered

Payment failed

  • December 9, 2022
  • 1 reply
  • 257 views

I have updated my payment details multiple times, but for some reason its not getting updated and im unable to renew my subscription at all.

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Correct answer Kanikas

Hi there, 

 

We hear you! 

Please see this link to understand why there might be an issue while updating payment details:

https://helpx.adobe.com/in/manage-account/kb/cannot-update-card-details.html

 

We hope you can update the billing details and renew the subscription. Feel free to reply for any other questions. 

 

Regards 

Kanika 

1 reply

Kanikas
KanikasCorrect answer
Legend
December 9, 2022

Hi there, 

 

We hear you! 

Please see this link to understand why there might be an issue while updating payment details:

https://helpx.adobe.com/in/manage-account/kb/cannot-update-card-details.html

 

We hope you can update the billing details and renew the subscription. Feel free to reply for any other questions. 

 

Regards 

Kanika