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vojttt
vojttt
Participant
May 6, 2026
Question

Payment failure

  • May 6, 2026
  • 2 replies
  • 15 views

Hello, on email:<email removed by mod for security> I cancelled my subcsrtiption, get refund - 2 months ago, but my card still getting charged! 

And I cant connect with any represtetaive as I dont have paid account. 

Solve this immediately please, its such a shame you are charging me for non-existent thing. 

Code of last transaction: 8810694046 symbol: 1178

    2 replies

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity Manager
    Community Manager
    May 6, 2026

    Hi ​@vojttt,

    We are here to help.

    I reviewed your account info and I confirm that there is no active subscription associated with this email address. Also, I could not locate any transaction requested by Adobe after Feb 2026.

    I would recommend you to follow the article shared by ​@kglad to identify the unknown charge on your account and contact your bank regarding the transaction details.

    Let us know if you have any additional questions.

     

    ^Shivangi

    ^Shivangi
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 6, 2026

    use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to locate the account being charged.  then check it, https://account.adobe.com

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