payment failure

Question

I have been trying to purchase the monthly plan for adobe illustrator since yesterday but the it keeps saying that payment info is incorrect when i have tried 2 different cards already.

I called the number that was provided to purchase the plan, and the employee sent me the adobe quote to purchase the plan. However, when i tried purchasing the plan again, it brings me to another website saying that we are sorry, but a system has occured.

What should i do about it? Thank you.

John T Smith · Answer

This is a public forum, not the link to Adobe support
-other users here can't help with a payment problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded