Payment failure

Question

On my Adobe account page: I have an expired trial version that’s trying but failing to access my credit card.
I also have a paid Photoshop membership, which for the last week is blocked & I have been unable to use even though I’m paying for it each month. How can I resolve this?

kglad · Answer

contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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