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Known Participant
Apr 18, 2025 9:38 AM UTC
Answered

Payment Failure

Hey, im trying to purchase Preimere Pro Plan CANCEL ANYTIME, but I have always got this message : 

We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.
I tried to change credit card, also didn't work.
So.. I created a new account and tried credit card, also, didn't work.
I thought it maybe the bank, So I talked with them, and they told me that they didn't get the obligation from adobe. also, they said that my credit card should work, and it probably a problem from the site.
After all of that, I have decided to remove my payment card and add it as new, but guess what, I dont have any option to remove my card, and why is that? beacause I dont have an active plan, so now my card is save in my accound forever?! Does that make any sense?!
Please if anyone can help me with the payment, so I can buy Premiere Pro Plan CANCEL ANYTIME, I will
appreciate this.
gupta shivangi
gupta shivangiCorrect answer
Legend
Apr 18, 2025 11:42 AM UTC

Also used another web application

 


Thanks for confirming. We'll need to dig deeper. Do you mind starting a private chat session with our support team here? https://adobe.ly/4lyP0Yi

They'll help you with the purchase.

^Shivangi

14 replies

gupta shivangi
Legend
Apr 18, 2025 11:25 AM UTC

Hi @gilad_9462,

We are sorry for the trouble. Did you try an alternative payment method to make the purchase? 

Let us know.


^Shivangi

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Known Participant
Apr 18, 2025 11:27 AM UTC

Yes I tried many cards.

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gupta shivangi
Legend
Apr 18, 2025 11:32 AM UTC

I see! Have you used a different device as well?

^Shivangi

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Rag and Bone
Community Expert
Community Expert
Apr 18, 2025 10:09 AM UTC

At the bottom right of this page there is a chat icon (circle with speech bubble and 3 dots). You can start a support chat there, or, once the chat is opened, you can select the 3 dots to find a phone number in "more contact options".

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Known Participant
Apr 18, 2025 10:12 AM UTC

I already talked with them, didn't help

 

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